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Privacy Policy
Learn how we collect, use, and protect your personal information
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Privacy Policy
At Pizzaman Chickenman, operated by CEQA Foods & Beverages Ltd, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and mobile applications.
We respect your privacy and are committed to transparency in our data practices. By using our services, you consent to the collection and use of information in accordance with this policy.
Last Updated: November 21, 2024
1. Information We Collect
We collect various types of information to provide and improve our services. This includes personal information you provide when creating an account (name, email, phone number, delivery address), payment information processed through secure third-party services, order history and preferences, device information, and location data when you use our delivery services. We also collect information about how you interact with our website and mobile applications.
2. How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about orders and promotions, personalize your experience on our platform, improve our products and services, process payments securely, provide customer support, send marketing communications (with your consent), analyze usage patterns and trends, detect and prevent fraud, and comply with legal obligations.
3. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business (payment processors, delivery partners, cloud service providers), when required by law or to protect our rights, with your consent for specific purposes, and in connection with a business transaction such as a merger or acquisition. All third-party service providers are required to maintain the confidentiality of your information.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, regular security audits, access controls and authentication, and employee training on data protection. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These help us remember your preferences, analyze site traffic, personalize content, and improve our services. You can control cookie settings through your browser preferences. Essential cookies are necessary for the platform to function, while analytical and marketing cookies can be disabled. For more information, please see our Cookie Policy.
6. Your Privacy Rights
You have the right to access your personal information, correct inaccurate data, delete your account and associated data, object to certain processing activities, restrict how we use your information, receive a copy of your data in a portable format, and withdraw consent for marketing communications. To exercise these rights, please contact us using the information provided at the end of this policy.
7. Marketing Communications
With your consent, we may send you promotional emails, SMS messages, and push notifications about our products, special offers, and new services. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, replying STOP to SMS messages, or adjusting your notification settings in the mobile app. Opting out of marketing communications will not affect service-related messages about your orders.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have collected information about a child, please contact us immediately, and we will take steps to delete such information from our systems.
9. Third-Party Services
Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use. This includes payment processors, social media platforms, and delivery tracking services.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Order history may be retained for accounting and legal compliance purposes.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy when it is transferred internationally.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our platform and updating the 'Last Updated' date. We encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@ceqalimited.com or call 0302 753 430. You can also write to us at Plot 75 Adumuah Bossman street, Ring Road Central, Accra, Adjacent Fidelity Bank. We will respond to your inquiry within a reasonable timeframe.
Our Commitment to Your Privacy
We are dedicated to maintaining the trust and confidence of our customers. We are committed to protecting your personal information and respecting your privacy rights. If you have any questions or concerns about our privacy practices, please don't hesitate to contact us.